On CRM in 2008

It's time to look back at 2007 and gaze in to what the future holds for all of us. CRM Magazine features an article on CRM 2.0 and possible developments in the CRM arena in 2008. Interesting to see Mitchel Lager's view of the future combined with the views and vision of several industry experts and research analysts. The focus of the article, as in CRM 2.0, is on collaboration, the collaborative enterpise and working together with your customers. Let's see whether the trends and predictions in this article will indeed manifest themselves in 2008.