A couple of weeks a go I held an internal presentation on Oracle's Siebel Universal Customer Master. I've been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to also share this presentation here. The presentation describes the product, advantages and drawbacks, as well as most likely implementation scenarios.
Saturday, February 2, 2008
On Siebel UCM
Posted by Wouter Trumpie at 13:27
Labels: CDI, CRM 2.0, Customer Data, Fusion, Oracle, Siebel, Technology, UCM
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