Jim Berkowitz has created a post that summarizes / outlines a number of recent Gartner publications on Customer Experience Management. Check it out.
Wednesday, March 5, 2008
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About Me
- Wouter Trumpie
- Wouter Trumpie is a package implementation project manager and has performed as overall project manager on several Siebel performance improvements projects. He has experience in implementing applications in the financial services, life sciences and telecommunications industry. Wouter currently works competence lead for Siebel Application Management Outsourcing within the ERM practice of Logica in the Netherlands.
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